1. Introduction
Welcome to ExamTrails.com . We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect when you use our website (examtrails.com) for downloading notes, taking mock tests, or attending online classes.
2. Information We Collect
We collect information that you voluntarily provide to us when you register on the portal or make a purchase:
• Personal Identifiers: Name, email address, phone number, and mailing address,bank account details (for refund purpose only),upi id(for payment verification purpose only)
• Educational Data: Exams you are interested in, mock test scores, and progress reports.
• Payment Information: We use Cosmisaint Enterprises as payment processors . We do not store your credit card or bank details on our servers , although UPI address is stored in database for verification purpose only.
• Live Class Interaction: Video/audio data during face-to-face teacher services (only if recorded for your review).
3. How We Use Your Information
We use your data to:
• Provide and manage your access to digital notes and guides.
• Generate mock test results and performance analytics.
• Facilitate live online classes and teacher-student interactions.
• Send important updates regarding exam dates or new study material.
4. Data Sharing and Disclosure
We do not sell your data. We only share information with:
• Payment Gateways: To process your transactions securely.
• Cloud Service Providers: To host our website and store digital assets.
• Analytics Partners (Google Analytics):To help us understand website traffic and improve user experience. Google processes this data in accordance with their privacy terms. You can choose to opt-out of this tracking by installing the Google Analytics Opt-out Browser Add-on."
• Legal Authorities: Only if required by law to comply with legal obligations.
5. Data Security
As a technology-driven firm, ExamTrails.com adopts strict security measures (SSL encryption) to protect your data against unauthorized access, loss, or misuse. However, no internet transmission is 100% secure.
6. Your Rights (DPDP Act 2023)
You have the right to:
• Access & Correct: View or update your personal information.
• Erasure: Request the deletion of your account and data.
• Withdraw Consent: Stop receiving marketing emails at any time or opt-out of website tracking via the link in Section 4.
7. Cookies
We use cookies to improve your browsing experience and remember your login session for mock tests. You can disable cookies in your browser settings, but some features may not work.
8. Contact Us
For any privacy-related queries or to exercise your data rights, contact our Data Grievance Officer:
Contact Us
9. Changes to This Privacy Policy
we reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on examtrails.com.
• Notification: If we make material changes to how we treat your personal data, we will notify you via the email address provided in your account or through a prominent notice on our homepage.
Review: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the service after we post any modifications will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.